Shipping Policy
This Shipping Policy explains how orders are processed and delivered when customers shop at swiffermalls.com. By placing an order on our ecommerce platform, customers agree to the shipping terms described below.
Order Processing Time
Orders are usually processed within 1–3 business days after payment is successfully confirmed. Processing includes order verification, product preparation, quality checking, packing, and shipment arrangement.
During busy periods, promotional campaigns, holidays, or unexpected logistics delays, processing may take slightly longer. If an order requires additional verification, we may contact the customer using the email provided at checkout.
Estimated Delivery Time
After an order has been processed and shipped, estimated delivery generally takes 6–12 business days. Delivery times may vary depending on the destination, carrier availability, customs processing, weather conditions, local delivery arrangements, and other factors outside our direct control.
We do our best to ensure orders are shipped promptly, but delivery estimates are not guaranteed arrival dates.
Free Shipping
All products sold on swiffermalls.com include free shipping. Customers do not need to pay an additional standard shipping fee at checkout.
Shipping Currency
All prices and order values on swiffermalls.com are displayed in USD. Customers should review the order total carefully before completing payment.
Order Tracking
Once an order is shipped, customers may receive a shipping confirmation email with tracking information, if tracking is available for the order. Tracking details may take time to update after the carrier receives the package.
If tracking information does not update immediately, customers are encouraged to allow additional time for the carrier system to refresh.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout, including full name, address, city, state or region, postal code, phone number, and email address.
If the shipping address is incorrect, incomplete, or unavailable for delivery, the order may be delayed, returned, or lost. swiffermalls.com is not responsible for delivery issues caused by incorrect information provided by the customer.
If customers notice an address error after placing an order, they should contact us as soon as possible at:
Email: huytonnyaira@gmx.com
Website: swiffermalls.com
We will try to assist before the order ships, but address changes cannot be guaranteed after shipment has been arranged.
Lost or Delayed Packages
If a package is delayed, customers may contact us for assistance. We may review tracking information and help check the shipment status. Some delays may be caused by carrier handling, customs clearance, weather, local delivery issues, or other circumstances beyond our control.
If a package appears lost, we may require reasonable time to confirm the situation with the carrier before offering a solution.
Damaged Packages
If an order arrives damaged, customers should contact us promptly with photos of the package, product, shipping label, and any visible damage. This helps us review the issue and provide an appropriate solution.
Contact Us
For shipping questions, customers may contact:
Email: huytonnyaira@gmx.com
Website: swiffermalls.com
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