Refund Policy

This Refund Policy explains return, refund, and after-sales rules for purchases made on swiffermalls.com. We want customers to shop with confidence and understand how refund requests are handled.

Return Window

Customers may request a return within 60 days after receiving the order. Return requests submitted after the 60-day return window may not be accepted.

To begin a return, customers must contact us first by email. Please do not send items back without receiving return instructions.

Email: huytonnyaira@gmx.com
Website: swiffermalls.com

Eligible Return Conditions

To be eligible for a return, the item should generally be unused, clean, in its original condition, and returned with original packaging when possible. The product should not show signs of excessive use, intentional damage, misuse, or unauthorized modification.

We may request photos, order details, and a brief explanation before approving a return.

Free Returns

We provide free returns for eligible orders. Once a return request is approved, we will provide return instructions. Customers must follow the instructions carefully to ensure the return can be processed properly.

Refund Processing Time

After the returned item is received and inspected, refunds are generally processed within 5–10 business days. The final time for the refund to appear in the customer’s account may depend on the payment provider, card issuer, or bank.

Non-Refundable Situations

A refund may be refused or reduced if the returned item is damaged by misuse, returned incomplete, missing major parts, heavily used, or not returned according to our instructions.

Shipping delays caused by incorrect customer information, failed delivery attempts, or refusal to accept delivery may also affect refund eligibility.

Damaged, Wrong, or Defective Items

If a customer receives a damaged, defective, or incorrect item, they should contact us as soon as possible with the following information:

Order number
Photos or video of the item
Photo of the shipping label
Description of the issue

We will review the case and provide a suitable solution, which may include replacement, refund, or other assistance depending on the situation.

Order Cancellation

If customers need to cancel an order, they should contact us as soon as possible. We can only cancel an order if it has not yet been processed or shipped.

Once an order has already been shipped, it cannot be canceled. Customers may request a return after receiving the item.

Refund Method

Approved refunds are usually issued to the original payment method used at checkout. We cannot guarantee that refunds can be sent to a different account or payment method.

Contact Us

For return and refund support, please contact:

Email: huytonnyaira@gmx.com
Website: swiffermalls.com